42 Zillow Customer Reviews

"Sold a home in Surprise AZ in 2026. Mountain Lake Realty is absolutly worth to work with if you want to get excellent services and save much money. Thomas provided much more beyond paid services range. He was so responsive to respond and forward comunications and updates to us, and provided professional advice and guidance throughout the whole process. Highly recommend!"

"Thomas was great, super responsive, and helpful in all the areas I needed help in and let me do my own thing when I wanted to. Provided me just the right level of service, and definitely for the right price I saved around $10K using Thomas vs a traditional agent!"

"The flat fee system with Zillow Showcase was the right choice for us. We had an appraisal completed to better set a listing price and the Zillow Showcase effectively highlighted our home. Sold our home the first weekend after listing. Thomas Mastromatto was invaluable in guiding us through the process and was always available to answer questions. Highly recommend Mountain Lake Realty."

"If you are looking for a hand-holding full-service agent to hold your hand through every minor detail, keep looking. But if you want a high-level strategist who knows exactly where the leverage is in a deal, who steps in exactly when it counts, look no further than Thomas Mastromatto. He is sharp, efficient, and genuinely invested in your outcome. Highly recommend."

"The experience of selling a home myself through Mountain Lake Realty was exciting! Thomas was there to answer my questions (even the stupid ones) through the entire process. And the money I saved was absolutely amazing. As a long time landlord, I'm finding this to be the best way to sell investment properties. I'll definitely be using Thomas again."

"We had an excellent experience working with Thomas Mastromatto at Mountain Lake Realty. He came highly recommended by my in-laws, who he also helped successfully sell their home, and now I completely understand why. Thomas was incredibly quick, responsive, and knowledgeable throughout the entire process. We saved a significant amount compared to a traditional agent. Highly recommend!"

"Thomas did a great job assisting us with the purchase of our house. He was very helpful in assisting with the house purchase process, home inspection and closing, and his price can't be beat!"

"Working with Thomas to sell my house was an absolute pleasure from start to finish. His professionalism and dedication truly set him apart. From our first meeting, Thomas made me feel confident and supported throughout the entire process. He provided clear guidance, answered all my questions promptly, and his expertise in the Arizona market was evident at every step. I couldn't be happier with the outcome."

"We had an overall great experience working with Tom in our purchase of a large home in the White Mountains of Arizona. Tom was our limited service broker in the purchase and provided just the right expertise and transactional advice through the purchase process. He was extremely responsive and knowledgeable. Would highly recommend."

"Thomas provided above and beyond service while assisting me sell my house. I have worked with similar options when selling my homes and have never experienced the attentiveness and expertise that Thomas took the time to offer. Such an unexpected relieving surprise. You cannot go wrong with Mountain Lake Realty."

"Thomas is a maverick in his field of work. Very attentive and knowledgeable. This is the second time I had him help me sell a house and it went smoothly."

"Thomas guided us through the home buying process for a flat fee after we identified the home we wanted and negotiated the price and terms ourselves. We saved a bundle. Thomas introduced us to a title company that did a wonderful job. Although Thomas had an automated out of office message, he was always available and responsive when we needed him. Highly recommend."

"Thomas is really easy to work with and very responsive. We have used him several times for selling investment properties and the listing process all the way thru the sales process is no hassle. Definitely recommend."

"Tom went way beyond to ensure a great experience. More helpful than any full commissioned agent I've ever dealt with. Good local knowledge and helpful with pricing and showings. Would definitely recommend and use again. Thanks for all your help."

"Thomas was a consummate professional. He is extremely knowledgeable about the current market, the projected market, and other real estate trends. More importantly, he knows what to do to sell your house and passes along that guidance to you during the process. He is no frills, no nonsense, and gets the job done. I would highly recommend Thomas to anyone looking to sell their home."

"This is our first time using a flat-rate realtor. Mountain Lake Realty and Tom Mastromatto were great! As it turns out, a seller's realtor is not really that necessary. It's certainly not worth paying 3%. Tom was right there at my side acting as my realtor, ensuring that I made the right decisions and that everything went smoothly. I saved thousands of dollars. I will definitely use Tom again."

"Thomas did an awesome job on listing my home and getting it sold quick! He is very responsive and knowledgeable. I could count on him with a quick response which was great! Thank you!"

"I was looking for a flat fee broker which is what Mountain Lake Realty is. Mountain Lake Realty assisted with the pricing of the property and then allowed me to list the house in the local MLS as well as Zillow and other sites. Thomas was very responsive and knowledgeable about the process. I would recommend Mountain Lake Realty to anyone looking to sell their home."

"I've used Mountain Lake Realty to sell two homes now and it's been a really great experience. They are very professional and super responsive. Not to mentioned that I saved $24,995 in commissions on the first sale and $47,780 in commission payments on the second house. Their customer service is second to none. I will definitely use them again."

"Tom was the best. His insight and experience helped our selling process, and eased the burden of all the "things" associated with selling a home. We learned from him and appreciate his thoroughness and attention to the details. My daughter and I highly recommend Tom and Mountain Lake Realty."

"I have worked with Mountain Lake Realty since 2016 and sold over half a dozen properties under his guidance and Flat Fee service. My most recent project resulted in the closing of a $1.4mil listing saving over $42,000 in fees! The experiences over the years have all been excellent. Thomas is very knowledgeable, responsive, and professional. I highly recommend Mountain Lake Realty."

"Thomas at Mountain Lake Realty did an outstanding job assisting us with the sale of our condo. His expertise in the Arizona market was instrumental in getting us the most for our unit. Thomas gave us great advice and we had our unit sold in about 45 days. Best of all, his low flat fee saved us thousands of dollars compared to a traditional agent. Highly recommend!"

"Thomas has now helped us to sell 3 homes and we always had a great experience. He's a knowledgeable realtor and I would recommend him without hesitation to any of my family or friends."

"Our experience with working with Mountain Lake Realty was great. Thomas was very helpful in listing our home and when we had showings he notified us right away and when the contract came in he was very helpful with it as to getting it over to us right away and any questions we had he answered them right away. We would definitely use him again."

"Thomas was very helpful and knowledgeable in the process of the sale of our home. I highly recommend anyone who's seeking to sell or purchase a home to use Mountain Lake Realty — you won't be disappointed!"

"Thomas was fantastic!! He went above and beyond in all aspects. He is very perceptive and well informed. He always responded quickly to our questions. His expertise ultimately got us $12K over asking on our home. Would definitely recommend to anyone who is looking for a great realtor."

"Thomas is knowledgeable, experienced and gets the job done! I have worked with Thomas 3 times over the past few years and every time has been a great, efficient experience. He is very responsive, organized and intelligent. I highly recommend Thomas and I know I will continue to use his services in the future."

"I have used Thomas on multiple transactions and the experience is always amazing. Putting a property onto the MLS is always extremely prompt and any changes that need to be done to a listing are completed almost instantly! Communication with Thomas is very efficient, any agents or buyers that contact him are forwarded to me immediately. I highly recommend Mountain Lake Realty."

"Great customer service. Fast response time. Could not believe how wonderful working with Thomas was. It saved me thousands of dollars. Would recommend to everyone that has gone through selling a property previously."

"Used Tom's flat rate service to sell a home, he is very experienced RE professional who advised and encouraged me in acting as my own agent, worked out just fine and saved several thousand in sellers agent fees."

"Thomas Mastromatto, Broker of Mountain Lake Realty listed and sold both of our homes in Arizona this year. We had a home in the Valley (Trilogy) and a cabin in Prescott. We were a bit hesitant of using a flat fee realty, but, through another satisfied referral, we decided to list with Thomas. We are so glad we did! He was professional, responsive, and saved us a significant amount in commissions. Highly recommend."

"Thomas is great. He has helped me sell many homes. He's easy going and very knowledgeable, which has always made the process go smoothly for me. He knows what he's doing and has always gone the extra mile to help get these deals closed. And for that I'm very appreciative."

"A professional and knowledgeable agent with quick responses and a transparent straightforward personality. Will definitely use it again for future business."

"Thomas is awesome. He responds to my emails promptly during business hours. Couple times I emailed him late at night (almost midnight), I got a response before I even wake up next morning. The man is a true workaholic — gets up early in the morning to work. I greatly appreciate his dedication and professionalism. Highly recommend."

"Thomas is very knowledgeable and is very good about getting the job done. Thomas was very diligent towards keeping the process flowing smoothly and correctly. Most importantly when I needed something or had a question Thomas responded almost immediately every single time. I would highly recommend Thomas to anyone looking to sell their home."

"Thomas Mastromatto is the perfect example to any agents who strive for success! He is prompt, professional and pleasant to work with! We have listed multiple houses with him. He is saving us a lot of money and guiding us with the entire process. One has to know that you have to be involved in the process, but Thomas is always there to help and guide you. Highly recommend!"

"Tom did all that was advertised & required for a small fee. Would highly recommend & definitely use again when needed. Very efficient & quick response time."

"Thomas had me listed within minutes of talking to him. I had an offer in 3 days. Thomas answered every one of my emails. He walked me through from start to finish. He is direct and knowledgeable. I have recommended him to all my friends and family."

"I have sold my house with FSBO modality. Publishing on ARMLS is a must have for visibility but comes with a catch: only a real estate agent can do it for you and they become the point of contact for the transaction. Tom Mastromatto offers this service in two modalities — basic and full. I chose the full modality and it was worth every penny. Tom was professional, responsive, and saved me thousands. Highly recommend."

"I used the team at Mountain Lake Realty to sell my home. Within hours my home was on all the major real estate websites (Zillow, Realtor, Coldwell Banker, Trulia) — anything that queries the MLS. Within 8 hours we had our first showing and open house. Within 36 hours of posting we had multiple offers. Thomas was incredibly responsive and professional throughout the entire process."